Terms And Conditions

TERMS AND CONDITIONS
GOVERNING THE USE OF THE
DC CHILD SUPPORT CLEARINGHOUSE’S ELECTRONIC FUNDS TRANSFER SERVICE
AND ITS
INTERNET PAYMENT WEB SITE


This Agreement contains important information and guidelines for using the DC Child Support Services Division Online Child Support Payment Web Site (CSSD Online Child Support PWS). By authorizing an Electronic Funds Transfer to be made for child support, or by accessing the CSSD Online Child Support PWS, You indicate your acknowledgment and acceptance of these Terms and Conditions.

NOTICE REGARDING MANDATORY WAGE WITHHOLDING
An Internet payment arrangement cannot replace federally mandated wage withholding. If You are a non-custodial parent and your order requires wage withholding, the Child Support agency may take withholding action or any other collection action without further notice to You, even though You are making or have made Internet payments. If You are currently under an income withholding order, making Internet payments will not result in the cancellation of your income withholding order.

This statement of Terms and Conditions is called the "Agreement" and contains the rules and responsibilities of all participants in the CSSD Online Child Support PWS.

I. DEFINITIONS
In this Agreement, capitalized terms shall have the meaning set forth in this section:

"Automated Clearing House (ACH) Network" is the funds transfer system, governed by the National Automated Clearing House Association (NACHA) Operating Rules that provides for the interbank clearing of electronic entries for participating financial institutions.

"Bank Account" means the checking or savings account from which all Internet Electronic Funds Transfer payments will be made. Your Bank Account must be held at a financial institution within the United States. You must be an authorized signer on the Bank Account in order to authorize a bank draft against the Bank Account.

"Business Day" means Monday through Friday, excluding District, federal, and Federal Reserve holidays.

"CSSD Online Child Support PWS" means the Child Support Services Division Online Child Support Payment Web Site used for processing child support payments via the Internet.

"Electronic Funds Transfer (EFT)" is the mechanism for moving money electronically from one financial institution to another.

"Initiated" means the creation of an Internet web payment by entering Payment Instructions and scheduling a payment with the CSSD Online Child Support PWS.

"Internet Payment Web Site Account" refers to the Electronic Funds Transfer account that You have registered with the CSSD Online Child Support PWS.

"Non-Business Days" are Saturday, Sunday, and District, federal, and Federal Reserve holidays.

"Password" is the unique sequence of alpha/ numeric characters You have designated to secure access to your Electronic Funds Transfer Internet Payment Web Site Account. It is important to remember and protect your Password.

"Payment Delivery Date" is the date You select for Electronic Funds Transfer payments to be drafted from your Bank Account. If the Payment Delivery Date falls on a Non-Business Day the funds will be withdrawn the next Business Day.

"Payment Instructions" means the information provided by You for identification of a web payment to be made to a child support case(s) (such as, but not limited to, non-custodial parent's name, non-custodial parent's social security number, non-custodial parent's PIN, payment amount, and payment date).

"Posted Date" is the Business Day the payment is applied to your child support account.

"Processing Period" is the period of time from three (3) Business Days prior to the Payment Delivery Date and continuing up to the Posted Date.

"Regulation E" is the regulation promulgated by the Federal Reserve Board of Governors in order to ensure consumers of a minimum level of protection in disputes arising from Electronic Funds Transfers.

"Scheduled Payments" are any Internet payments that You have Initiated but which are not within the Processing Period.

"User ID" is the unique sequence of alpha-numeric characters You have chosen at the time of Electronic Funds Transfer service registration to identify yourself to CSSD Online Child Support PWS.

"We,""Us," and "Our(s)" refer to the DC Child Support Clearinghouse and the CSSD Online Child Support PWS, and/ or its agents.

"You" and "Your(s)" refers to each person who registers and/ or uses the CSSD Online Child Support PWS, and each person who uses the CSSD Online Child Support PWS with the permission of a registered user. You may be a non-custodial parent making payments on your own behalf; You may be an employer withholding funds from a non-custodial parent at the direction of DC Child Support Services Division, or any other party making payments on behalf of a non-custodial parent.

II. USER REQUIREMENTS
In order to use the CSSD Online Child Support PWS to register for Electronic Funds Transfer, you must be a legal owner of the Bank Account, which you register with the CSSD Online Child Support PWS. You must also have a valid e-mail account and access to the Internet.

III. USING THE CSSD ONLINE CHILD SUPPORT PAYMENT WED SITE ELECTRONIC FUNDS TRANSFER SERVICE
Once You have submitted the information necessary to register with the CSSD Online Child Support PWS you will receive an e-mail acknowledging your registration. The Password that you selected will not appear in this e-mail. Your Password is the confidential security code that is required for access to your Online Payment Web Site Account.

By registering with the CSSD Online Child Support PWS and providing the information to correctly identify the child support account on which to apply child support payments, You authorize CSSD Online Child Support PWS to follow the Payment Instructions. When CSSD Online Child Support PWS receives a Payment Instruction, You authorize the CSSD Online Child Support PWS to debit your Bank Account and apply the payment(s) on the Payment Delivery Date.

Once it is determined that your CSSD Online Child Support PWS Payment request was successfully completed, You will receive a confirmation number and confirmation will be sent to You by e-mail.

You may cancel or edit Scheduled Payments by following the directions within the application. There is no charge for canceling or editing Scheduled Payments. We may not have a reasonable opportunity to act on any cancellation or edit order given after a payment is in the Processing Period and it is not possible to cancel or edit a payment that has been Posted.

If You would like information about attempting to cancel or edit any payment which is in the Processing Period, You must call the CSSD Online Child Support PWS Customer Service Unit at 1-888-470-1470. The hours are Monday-Friday, 8:15 a.m. to 4:45 p.m., Eastern Standard Time (EST), excluding District and federal holidays. Although We will make every effort to accommodate your request We will have no liability for failing to do so.

Cancellation or edit requests received by the CSSD Online Child Support PWS within two (2) Business Days prior to the scheduled payment date (i.e., within the Processing Period) will be accepted only if We have a reasonable opportunity to act on such requests. If You call, the CSSD Online Child Support PWS Customer Service staff, they will also require You to present your request in writing.

LIMITATIONS ON USE
CSSD Online Child Support PWS reserves the right to limit your use of the Internet payment service by imposing limits, hold times, or other measures if We believe that suspicious activity has occurred or may occur.

TERMINATION OF REGISTRATION
The DC Child Support Clearinghouse and/ or its agents have taken steps to safeguard the integrity of its data and prevent unauthorized access to information maintained by the CSSD Online Child Support PWS. These measures are designed and intended to prevent corruption of data, block unknown and unauthorized access to our systems and information, and to provide reasonable protection of private information in our possession. DC Child Support Services Division and/ or its agents have the right to terminate your CSSD Online Child Support PWS registration, or to reject or reverse any transaction(s) You initiate at any time and for any reason, including, but not limited to:

  1. Using the CSSD Online Child Support PWS Service (directly or indirectly) for any unlawful purpose;

  2. In any way attempting to corrupt the security of the CSSD Online Child Support PWS; and/ or

  3. Having payments returned by the bank for any reason including but not limited to non-sufficient funds, closed account, stop payment, etc.

AVAILABILITY
The CSSD Online Child Support PWS is intended to be available twenty-four (24) hours a day, seven (7) days a week. However, the CSSD Online Child Support PWS may be unavailable from time to time for scheduled maintenance. There may also be unscheduled down time, but We will work to minimize such interruptions in service. In the unusual event that system interruptions may result in a delay in processing payments, Scheduled Payments will be processed as soon as possible upon completion of any system maintenance. User agrees that DC CSSD and/ or its agents are not liable for any loss resulting from any delay in processing payments.

DISCLAIMER OF LIABILITY
DC CSSD and/ or its agents will use its best efforts to apply all your payments properly. However, DC CSSD and/ or its agents incur no liability for damages suffered by You as a result of your unsuccessful attempts to use the CSSD Online Child Support PWS. This disclaimer applies to any actions that are performed by any entity other than CSSD Online Child Support PWS in connection with your attempted use of the CSSD Online Child Support PWS. Damages for which DC CSSD and/ or its agents shall not be responsible include, but are not limited to, fees or charges assessed by your financial institution, telephone service provider, or Internet service provider. Furthermore, DC CSSD and/ or its agents shall not be responsible for any damages arising from or related to CSSD Online Child Support PWS's inability to complete any payments Initiated by You through the CSSD Online Child Support PWS because of the existence of any one or more of the following circumstances:

  1. If your Bank Account does not contain sufficient funds to complete the Electronic Funds Transfer transaction;

  2. If the CSSD Online Child Support PWS Service is not working properly and You know or have been advised CSSD Online Child Support PWS about the malfunction before You execute the transaction;

  3. If You provide CSSD Online Child Support PWS with incorrect information, including but not limited to the name, social security number, PIN, or account information for the child support payment(s);

  4. If the cancellation of a transaction was not received by CSSD Online Child Support PWS in a timely manner; or

  5. If circumstances beyond our control (e.g., flood, labor strike, national emergency, etc.) prevent the completion of the transaction despite our reasonable precautions.

You are responsible for the installation, maintenance, and operation of your computer and your browser software. The risk of error, failure, or non-performance is your risk and includes the risk that You do not operate your computer or your software properly. DC CSSD and/ or its agents are not responsible for any errors or failures from any malfunction of your computer or software. DC CSSD and/ or its agents are not responsible for any electronic virus or viruses that You may encounter. DC CSSD and/ or its agents are not responsible for computer virus related problems that may be associated with your use of CSSD Online Child Support PWS. DC CSSD and/ or its agents have no liability to You for any damage or other loss, direct or consequential, which You may suffer or incur by reason of your use of your computer or your software.

DC CSSD and/ or its agents are not responsible for verification of the identity of recipients. DC CSSD and/ or its agents are not responsible for payments made to unintended recipients due to the input of incorrect information (including but not limited to social security number, PIN, etc.) by You.

PASSWORD AND SECURITY
You agree not to give or make available to any unauthorized individuals your Electronic Funds Transfer account User ID or Password. You are responsible for all payments You authorize using the CSSD Online Child Support PWS. If persons use, with or without your consent, your User ID and Password to access your account, You are responsible for any transactions they authorize. If You believe that your User ID or Password have been lost or stolen or that someone has or may attempt to use the CSSD Online Child Support PWS without your consent or has transferred money without your permission, You must notify DC CSSD, CSSD Online Child Support PWS, and/ or its agents at once by calling the CSSD Online Child Support PWS Customer Service Unit at 1-888-470-1470, 8:15 a.m. to 4:45 p.m., Eastern Standard Time (EST), any Business Day.

YOUR LIABILITY FOR UNAUTHORIZED TRANSFERS
You must notify the CSSD Online Child Support PWS in writing within four (4) Business Days after the loss or theft of any access codes to your Bank Account, or of the Password or User ID to your CSSD Online Child Support PWS. If CSSD Online Child Support PWS is notified within these four (4) Business Days your liability will be limited to a maximum of $50.00. If You do not tell Us within four (4) Business Days after You learn of such loss or theft You could lose as much as $500.00.

If You do not notify CSSD Online Child Support PWS within ninety (90) days after the earlier of the date You learn of an unauthorized transaction or the date You are sent a statement reporting the unauthorized transaction, your liability may include the amounts transferred without your authorization after the ninety (90) day period. If a good reason (such as a long trip or a hospital stay) prevented You from notifying CSSD Online Child Support PWS, You may submit a written request to have the period extended. These limits are outlined in the current edition of the Operating Rules of the ACH Network and Regulation E.

ERRORS AND QUESTIONS
In case of unauthorized transfers from, suspected errors in or, questions about your Internet Payment Web Site Account, You should, as soon as possible:

  1. Telephone the DC Child Support Clearinghouse PWS Customer Service Unit at 1-888-470-1470 during customer service hours. The hours are Monday-Friday, 8:15 a.m. to 4:45 p.m., Eastern Standard Time (EST), excluding District and federal holidays; or

  2. Write Us at: DC Child Support Clearinghouse, P. O. Box 37715, Washington, DC 20013-7715.

If You think that an error has occurred on your Online Payment Web Site account, or You need more information about a transaction that has been posted to your Online Payment Web Site Account, You must:

  1. Tell Us your name, social security number, and User ID;

  2. Describe the error or the transaction You are unsure about, and explain as clearly as You can why You believe it is an error or why You need more information; and

  3. Tell Us the date and dollar amount of the suspected error.

If You tell Us verbally, We will also require that You send your complaint in writing within ten (10) Business Days after your verbal notification. We will usually determine whether an error occurred within ten (10) Business Days after We hear from You and will correct any error promptly. If We need more time, however, We may take up to 45 days to investigate your complaint or question. If We decide to do this, We will credit your account within ten (10) Business Days for the amount You think is in error, so that You will have the use of the money during the time it takes Us to complete our investigation. If We ask You to put your complaint or question in writing and We do not receive it within ten (10) Business Days of our request, We may not credit your account. For errors involving new accounts, point-of-sale, or foreign-Initiated transactions, We may take up to ninety (90) days to investigate your complaint or question. For new accounts, We may take up to twenty (20) Business Days to credit your account for the amount You think is in error. We will tell You the results within three (3) Business Days after completing our investigation. If We decide that there was no error, We will send You a written explanation. Required time frames to investigate complaints are as outlined in the current edition of the Operating Rules of the ACH Network and Regulation E. You may ask for copies of the documents that We used in our investigation. All copies will be provided unless they include information which cannot be released due to confidentiality.

DISCLOSURE OF ACCOUNT INFORMATION TO THIRD PARTIES
It is our general policy to treat your account information as confidential. However, We may disclose information to third parties about your account, or the transactions You make, in the following situations:

  1. Where it is necessary for completing transactions, such as to the processing Financial Institution;

  2. In order to verify existence and condition of your account for a third party such as a credit bureau or merchant;

  3. If You give Us your written permission;

  4. In order to comply with government agency and court orders; or

  5. For any other reasons stated in the CSSD Online Child Support PWS Private Policy.

FEES AND CHARGES
By registering with the CSSD Online Child Support PWS for Electronic Funds Transfer and accepting these Terms and Conditions You are authorizing withdrawals from your Bank Account for payment to DC CSSD. If your account balance is insufficient to fund any authorized withdrawal, You further authorize the withdrawal of any and such unpaid amounts, together with all applicable fees and penalties, on any date that funds may be available in your account. Any resulting debt to DC CSSD is subject to collection action.

IN THE EVENT A PAYMENT TRANSACTION IS RETURNED
By using the CSSD Online Child Support PWS Electronic Funds Transfer service, You are requesting the system to make payments for You from your Bank Account. If We are unable to complete the scheduled payment transaction for any reason associated with your Bank Account (for example, there are not sufficient funds in your Bank Account to cover the transaction), the scheduled payment transaction will not be completed. In these instances, You will receive a notification from the CSSD Online Child Support PWS. In such case, You agree that You will reimburse DC CSSD immediately the scheduled payment transaction amount that has been returned. If your account balance is insufficient to fund any authorized withdrawal, You further authorize the withdrawal of any and such unpaid amounts, together with all applicable fees and penalties, on any date that funds may be available in your account. Any resulting debt to DC CSSD is subject to collection action. If a scheduled payment transaction is returned for any reason, your Internet payment web site account will be closed immediately and You may be subject to fees and charges as set forth in the Fees and Charges provision of these Terms and Conditions.

ALTERATIONS AND AMENDMENTS
This Agreement may be altered or amended by DC CSSD and/ or its agents from time to time. In the event any material terms of this Agreement are altered, CSSD Online Child Support PWS shall provide notice to You not less than twenty-one (21) days prior to the effective date of such changes. Any use of the CSSD Online Child Support PWS after CSSD Online Child Support PWS provides You a notice of any change to this Agreement will constitute your agreement to such change(s). Further, CSSD Online Child Support PWS, from time to time, may revise or update the programs, services, and/ or related material, which may render all such prior versions obsolete. Consequently, CSSD Online Child Support PWS reserves the right to terminate this Agreement as to all such prior versions of the programs, services, and/ or related material and limit access to CSSD Online Child Support PWS's more recent revisions and updates.

TERMINATION OR SUSPENSION
DC CSSD and/ or its agents may terminate or suspend service to You at any time and/ or revoke your right to use the CSSD Online Child Support PWS if necessary. Neither termination nor suspension shall affect your child support liability or obligations under this Agreement.

INFORMATION AUTHORIZATION
You agree that CSSD Online Child Support PWS reserves the right to obtain financial information regarding your account from a payee or financial institution to resolve payment-posting problems.

REJECTION OF PAYMENTS Your enrollment with the CSSD Online Child Support PWS may not be completed if CSSD Online Child Support PWS cannot verify your Bank Account or other necessary information.

DISPUTES
In the event of a dispute regarding DC CSSD and/ or any agent of the CSSD Online Child Support PWS including but not limited to Child Support Services Staff, Customer Service staff, etc., You and DC CSSD and/ or its agents agree to resolve the dispute by looking to this Agreement. You agree that this Agreement is the complete and exclusive statement of the agreement between You and DC Child Support Clearinghouse and/ or its agents which supersedes any proposal or prior agreement, oral or written, and any other communications between You and DC Child Support Clearinghouse and/ or its agents relating to the subject matter of this Agreement. If there is a conflict between, any statement of an employee, agent, or contractor of the DC Child Support Clearinghouse and the terms of this Agreement, the terms of this Agreement will prevail.

CAPTIONS
The captions of sections in this Agreement are for convenience only and do not control or affect the meaning or construction of any of the provisions of this Agreement.

GOVERNING LAW
This Agreement shall be governed by and construed in accordance with the laws of the District of Columbia, without regard to its conflicts of law provisions.

STATEMENTS
Notification describing transactions Initiated by You to update or modify your Internet Payment Web Site Account shall be e-mailed to You by CSSD Online Child Support PWS. You may access the CSSD Online Child Support PWS to obtain a record of the previous six (6) month period of scheduled electronic payments drafted from your Bank Account.

   



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