Welcome to the CSSD Online Child Support Payment Web Site. This site allows child support payors to initiate bank draft authorizations to satisfy child support court orders via the web. Although a user may be registered to access DC child support case information,
a separate registration is required to submit child support payments through the CSS Online Child Support Payment Web Site.
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Questions About Registering |
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Can I have
child support payments automatically withdrawn from my bank account
if I am under an Income Withholding
Order?
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Yes, but income withholding will remain in effect
and not be terminated. |
| If I elect to have child
support payments automatically withdrawn from my bank account, can I
pay what I want? |
Yes, however, we encourage you to schedule your payments
in an amount equal to your current child support
obligation(s) to avoid delinquency. In addition, if a withdrawal falls on a Saturday, Sunday, or bank holiday your payment will occur
on the following business day. |
| What do I need to do to
have child support payments automatically withdrawn from my bank
account?
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Click Non-Custodial Parent at this web site, register an account, and schedule a payment. You must have a valid e-mail address. |
| What if I want to use
the web site but I don't have an e-mail address?
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A valid e-mail address is required in order for us to communicate with you electronically. If you do not have an e-mail address we cannot send you information such as a confirmation of your transactions. Free e-mail accounts are available on the Internet. To locate one, use any search engine and search for "free e-mail." |
What information is
required to register an account on the web site?
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If you want to register an
account for yourself, the following information is required:
- Bank information: bank name, routing
number, account number, type of account; checking or savings
If you want to
register an account and make a payment for someone else, you will
need to provide the following information for yourself:
- Bank information: bank name, routing
number, account number, type of account; checking or savings
- Name, address, social security number, telephone number, and case number
of the person who you wish to make a payment for
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| Can I have more than one
bank account authorized for a payment?
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No, you can only authorize one bank account for
a payment. |
Questions About Setting Up a
Payment |
| What are my payment options? |
You may schedule a one-time
only (non-recurring) payment or you may schedule recurring
payments using one of the following options
- Weekly: Monday, Tuesday, Wednesday,
Thursday, or Friday
- Every two weeks: Monday, Tuesday,
Wednesday, Thursday, or Friday
- Semi-Monthly - two payments per
month based on the following schedule:
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1st & 16th |
6th & 21st |
11th & 26th |
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2nd & 17th |
7th & 22nd |
12th & 27th |
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3rd &18th |
8th & 23rd |
13th & 28th |
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4th & 19th |
9th & 24th |
14th & 29th |
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5th & 20th |
10th & 25th |
15th & 30th |
- Monthly: 1st-31st
Note: Semi-monthly and monthly payments
will occur on the last day of the month in months with fewer
days than the date scheduled. For example, if the 15th and
30th are selected, February's payments would occur on the
15th and 28th (the last day of the month).
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| Can I schedule more than
one payment, for example, a payment on the 20th of the month, as
well as a payment every two weeks on Friday?
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Yes, however, you will need to schedule each payment separately. |
| What day will the funds
be withdrawn from my bank account?
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Funds will
be withdrawn on the scheduled payment date. If the scheduled draft
falls on a Saturday, Sunday, or bank holiday the
funds will be withdrawn the next business day. |
| How long will it take
for the CSSD to receive a child support payment once it is
withdrawn from my bank account?
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You will receive credit for the payment the next business day that it is scheduled to be withdrawn from your
bank account. |
| What happens if my
payment is scheduled for a weekend or a holiday?
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If a withdrawal falls on a
Saturday, Sunday, or bank holiday, it will occur on the next business day. Your
child support account will be credited the next business day after the funds are
withdrawn from your bank account. |
| When may I schedule a
payment?
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A payment must be scheduled at least three business days
prior to its due date, assuming that your bank account information
has been previously verified (pre-note). |
| What is the earliest
date that I can select for my first payment date?
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Your first payment date must be at least five business days from the date you register your account. This will allow sufficient time for your bank account information to be verified (prenote). If your account has been previously verified then the payment must be scheduled at least two business days prior to its payment date.
Example:
If you register your account and establish a payment schedule on Monday the 1st, you must set your first payment date no earlier than Tuesday the 9th. |
| I entered a start date and the web site calculated a different date for my first payment. What am I doing wrong?
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If you entered an activation date
that is less than 5 business days from today's date, your
activation date will be automatically adjusted to include the
5-business day verification (prenote)
process.
Example: Today is January 26 (Monday) and a payment frequency of semi-monthly (15th and 30th) is selected. Friday the 30th is entered as the first payment date. The first payment date is set to February 16.
The 16th is determined by calculating five business days (January 27 – February 2), and then determining if the 15th is a business day. Since the 15th is on a Sunday your first payment date is set to the 16th.
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Questions About the Verification (Prenote) Period |
| What happens after I register an account and establish a payment schedule?
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If your bank account information has not been previously verified, it will be submitted to your bank for verification (prenote). If the prenote is successful, your payments will be withdrawn as scheduled. If the prenote is unsuccessful, you will be notified by e-mail and no payment will be processed. |
| Why would a prenote be
returned as unsuccessful?
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Most prenotes are returned as unsuccessful when the bank account information
was entered incorrectly. |
| I received an e-mail
that the prenote was unsuccessful. What do I do now?
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Edit your bank account information through this web site and reschedule your payment. The prenote will be resubmitted. You may want to contact your bank if you need assistance identifying the routing and account numbers. |
Questions About Editing or Changing an Account |
| How do I make a change
to my account?
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Make your changes through this web site. |
| I have changed my bank
account, what do I need to do?
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Edit your bank account information through this web site. A prenote will be sent to verify the new bank account information. In addition, you will need to establish a new payment schedule since any existing payment schedule(s) will be cancelled when you edit your bank account information.
If a child support payment is due before the end of the five-business day verification (prenote) you will need to mail your payment in order to avoid delinquency.
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| How do I reactivate a
bank draft that I previously cancelled?
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Establish another payment schedule through this web site. |
| I authorized a bank
draft and now I want to change it. What do I need to do?
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Change or cancel your payment through this web site. You must allow three business days prior to the payment's scheduled date to make your changes.
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Questions About Unavailable Funds |
| What if my bank account
does not have sufficient funds to cover a payment?
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You must cancel your payment at least three business days prior to its scheduled date. You can cancel your payment at this web site.
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| What if I fail to cancel the payment two business days prior to its scheduled date and there are insufficient funds in my account?
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Your account will be placed on hold and your automatic withdrawal will be cancelled. You will then be required to remit all future payments by a guaranteed payment instrument such as a money order, cashier's check, or certified check. |
| Why is my account on
hold? |
We attempted to withdraw the funds from your bank account and they were not available. You will be required to remit all future payments by a guaranteed instrument such as a money order, cashier's check, or certified check. |
Questions About Security |
| I am having trouble
creating a User ID or password.
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Your User ID and password must
each consist of at least two
numbers, six letters, and not exceed 12 characters in
length. In addition, they cannot contain any special characters. For example, question
marks, number signs, periods. |
| Can my password be the
same as my User ID?
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No, it must be different from your User ID. |
| Does my password ever
expire? |
No, your password does not
expire. |
| I forgot my password.
What do I need to do? |
On the login page, click "Forgot your password?", enter the required information, and create a new password. |
| If I forget my password
and change it but remember it later and want to change it back to
the original password can I?
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Yes, you
can. |
| I tried to register an
account on the web site and received the message "user not found."
What should I do now?
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Contact Customer Service at 1-888-470-1470 and verify that your name, address, and social security number are correct in the child support system. |
Questions about Technical Issues |
| If it appears there is a
problem with the web site. What do I need to do?
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Contact DC Child Support Clearinghouse Customer Service at 1-888-470-1470 and report the problem. |
Unauthorized Access of an Account |
| I believe someone has
access to my web site User ID and password. What do I need to
do?
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Change your user ID and password through this web site. |
| Money has been withdrawn
from my account without my permission. What should I do?
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Contact DC Child Support Clearinghouse Customer Service at 1-888-470-1470 immediately. You will be asked to submit your claim in writing. |
Contact Information |
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DC Child Support Clearinghouse (DC CSC)
P.O. Box 37715
Washington, D.C. 20013-7715
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Customer Service telephone number: 1-888-470-1470
FAX: (202) 370-1472
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